The Central Government has notified Consumer Protection (E-commerce) Rules, 2020, under Section 94 of the Consumer Protection Act, 2019 to regulate and prevent unfair trade practices in e-commerce (market places and inventory led models), direct selling and to protect the interests of consumers.
These rules shall apply to all goods and services bought or sold over digital or electronic network. Some of the salient points of note are:
The Rules can be accessed at